Terms & Conditions

By accessing or using the services and applications owned or operated by P T Express Ltd, whether through our website (our “Services”) our software applications you are accepting and agreeing to be bound by the terms and conditions set forth below (these “Terms”). All deliveries and services shall be subject to these terms and conditions.

We may modify the Terms at any time, in our sole discretion. If you continue to use the Services after we’ve notified you that the Terms have been modified, you are agreeing to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms then you may no longer use the Services. Because our Services continue to evolve, we may change or discontinue all or any part of the Services, at any time and without notice, in our sole discretion.

1. Our Contract

Purchases made on the Website are for your personal or gift use and it can be also used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by you or ordered to any one postal address.

The Website sells products to individuals or companys who can purchase with a credit card/debit card, Paypal or other method of payment as set out on the payment page.

We do everything possible to secure the delivery of our products to the customers on time. However we do not bear responsibility for any problems that might arise at customs or bare any applicable duties these are the responsibilities of the customer.

2. Warranty & Returns

Please see our Warranty & Returns page.

3. The Order Process

You may select items from our range of products, details of which will be added to the "Shopping Cart" by clicking on the “Add to Cart” button. By clicking on the “Proceed to Checkout” button, you initiate the checkout process for the products added to the Shopping Bag. By clicking on the “Continue shopping” button you submit an offer to buy the products in the Shopping Cart. Before placing an order you can view and amend your order details at any time by clicking on the “Shopping Cart” button.

When you place your order to purchase products from the Website, we will automatically send you an email confirming receipt of your order and containing the details of your order (the "Confirmation Email"). We recommend that you print out the Confirmation Email and keep it for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received the order.

We will send you a second email when we dispatch your products which shall constitute our acceptance of your order, at which point a binding contract of sale will be concluded between you and us.

We reserve the right to hold any orders prior to shipping for security review.

4. Prices and Delivery Charges

Prices of our products don't contain any hidden fees. You pay the price which is listed on our webpage.

The Prices and Delivery fees can be found on the Delivery & Shipping information page.

The above prices are approximate. Final prices are calculated at checkout before placing the order. We reserve the right to make a surcharge for deliveries to some areas. If a surcharge is applicable to your order, you will be informed at the checkout stage of the order process, prior to placing your order.

Where you order multiple products, you will only be charged one delivery charge.

5. Payment

Payment for your products must be made via credit or debit card which are displayed at order checkout.

You confirm that the credit or debit card or Paypal account that is being used is yours. All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

6. Your Personal Data

By entering information on the Website you represent and warrant that you are using your actual identity, and all information you provide is true, accurate, current and complete as at the time you provide us that information.

If you find that the information transmitted is incorrect or no longer valid, it is your responsibility to change it. We will not be liable for any errors that may result in your submission of incorrect information.

Additional details about the information kept and how it is processed can be found on the Privacy Policy page.

7. Care and maintenance

Your device is a product of superior design and craftsmanship and should be treated with care. The suggestions below will help you protect your purchased product.

Always consult and follow the accompanying User Manual and Guide that came with your product for advice on proper handling of your unit.

  • Keep all accessories and enhancements out of the reach of small children.
  • Keep the device dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, remove the battery and allow the device to dry completely before replacing it.
  • Do not use or store the device in dusty, dirty areas. Its moving parts and electronic components can be damaged.
  • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.
  • Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards.
  • Do not attempt to open the device other than as instructed in this guide.
  • Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.
  • Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.
  • Do not paint the device. Paint can clog the moving parts and prevent proper operation.

8. Feedback and Support

We welcome any comments and feedback from our customers so that we may improve and provide an even better service to our customers. For support our team is available every workday and will see to it that any question or problem is resolved in the shortest time possible. Please contact us directly through our Contact page.